Due to the HOT summer heat, Krema reserves the right to substitute a non-chocolate item in our Catalog Gifts. If any order contains chocolates you will be charged a $5.00 cold packaging fee after the order is placed. This fee is for the additional packaging and cold pack(s) required to get your order to you in good condition. All states in the UPS Ground 4 business day delivery zone cannot be guaranteed to arrive in good condition without sending the package via UPS 2nd Day Air. This includes, Washington State, Oregon, California, Arizona, Nevada, Utah, Idaho, Montana, New Mexico, Texas, Louisiana, Wyoming, and Colorado. Additionally, certain 3 day zone states cannot be guaranteed to arrive in good condition due to their intense summer heat. This includes: Louisiana, Arkansas, Oklahoma, Kansas, Nebraska and Florida. These will need to be shipped 2nd Day Air. If it is just too hot, we will contact you regarding a later shipping date.
All chocolate shipments with cold packaging require someone to be at the location at the time of delivery.
UPS will not move or deliver packages over weekends, thus your order may be delayed until the beginning of the following week so that the package does not sit over a weekend. If you have any questions, please contact us before you place your order at 800-222-4132 or email@example.com.