Summer Chocolate / Cold Packing Policy:
Due to the HOT summer heat, Krema reserves the
right to substitute a non-chocolate item in our Catalog Gifts. If
the order contains chocolates you will be charged a $5.00 cold
packaging fee after the order is placed. This fee is for the
additional packaging and cold pack(s) required to get your order to
you in good condition. All states in the UPS Ground 4 business day
delivery zone cannot be guaranteed to arrive in good condition
without sending the package via UPS 2nd Day Air. This includes,
Washington State, Oregon, California, Arizona, Nevada, Utah, Idaho,
Montana, New Mexico, Texas, Louisiana, Wyoming, and Colorado.
Additionally, certain 3 day zone states cannot be guaranteed to
arrive in good condition due to their intense summer heat. This
includes: Louisiana, Arkansas, Oklahoma, Kansas, Nebraska and
Florida. These will need to be shipped 2nd Day Air. If it is just
too hot, we will contact you regarding a later shipping date.
All chocolate shipments with cold packaging require someone
to be at the location at the time of delivery.
not move or deliver packages over weekends, thus your order may be
delayed until the beginning of the following week so that the
package does not sit over a weekend. If you have any questions,
please contact us before you place your order at 800-222-4132
When will my order ship?
Orders will be shipped from our Factory in Columbus, Ohio as soon as possible, typically in 1-3 business days.
What is Krema's new Select Economy Shipping program?
In an effort to offer reduced shipping prices, we are testing this new program. The amount quoted will be via UPS. If we can ship it to you safely for a lower cost, we will look at using the United States Post Office's Priority Mail Service. Please note that your order may not ship as promptly and make take longer to arrive. The modified rate and service level will be available for review in your krema.com account after we process your order. The address you provide must be deliverable via the US Mail. There are certain items that will not be shipped via Priority Mail, which includes Natural Peanut Butter, full cases of nut butters, glass jar gifts and large quantity orders. We are working on getting email shipment confirmations on line, however the only way to know when your order shipped via Priority Mail is to logon to your krema.com account. Please email us at email@example.com or call us at 800-222-4132. If you do not want us to consider USPS for your shipment, please select UPS as your shipping method. *This is subject to change as this is a test program. Your feedback is very welcomed as we would like to improve upon this program and maintain excellent customer service.
(UPS and the UPS brandmark are registered trademarks that are used with permission by its owner, United Parcel Service of America, Inc. All rights reserved.)
How long will it take for my order to arrive?
Your order will ship from our Factory in Columbus, Ohio. Find your location on the map below, that is how many business days your package will be in transit via UPS Ground Service. If you have questions, please email us at firstname.lastname@example.org or call us at 800-222-4132.
How do you calculate your shipping prices?
Our shipping prices are based upon weight and distance from our factory in Columbus, Ohio to your address inside the United States.
Do you ship Internationally?
No, we only ship within the United States.
What is your refund policy?
We value your business. If you are not totally satisfied with any part of your order, please call us at our toll free number, 800-222-4132 and we will gladly replace any item, refund your money or credit your credit card.
Do you offer TOURS of you facility?
Krema offers tours of our factory by appointment, Monday - Friday between the hours of 9 A.M. and 3 P.M. for people over the age of 21. The minimum number to schedule a group tour is 30 and we can accommodate up to 50 people + tour operators and the driver. If you have a group of 29 or less, we will schedule you with an already existing tour. The tour is free and it is about an hour. Tours are conducted January4th through September 28th. For more information or to schedule a tour, please contact Dave at 800-222-4132.
What is so special about Krema Natural Peanut Butter?
Krema Natural Peanut Butter is 100% #1 Fancy Grade Spanish Peanuts. We do not add salt, sugar, hydrogenated vegetable oils or any other preservatives to our peanut butter. It's the same way we've been making it since the company started in 1898! It is always fresh, we roast our delicious peanuts in small batches just before grinding to ensure the best peanut butter possible.
What is the shelf life of your products?
Our Natural Creamy and Natural Crunchy Peanut Butter will last about 6 months. The Natural Almond & Natural Cashew will last about 8 weeks. We suggest consuming your Krema Nut Company goodies within 8 weeks.
Do you sell your products wholesale?
We do sell our products wholesale, to resellers. Please contact us at 800-222-4132 or email@example.com for more information or click on the Wholesale link on the left.
Nut Butter Nutrition Facts:
Natural Creamy & Natural Crunchy Peanut Butters:
Ingredients: Peanuts. Serving Size: 2 TBSP, Servings per container: 14, Calories 190, Total Fat 17g, Saturated Fat 3g, Cholesterol 0g, Sodium 10mg, Total Carbohydrates 6g, Dietary Fiber 0g, Sugars 0g, Protein 10g.
Natural Cashew Butter:
Ingredients: Cashews, Peanut Oil. Serving Size: 2 TBSP, Servings per container: 11, Calories 200, Total Fat 15g, Saturated Fat 2g, Cholesterol 0g, Sodium 0mg, Total Carbohydrates 9g, Dietary Fiber 2g, Sugars 3g, Protein 7g.
Natural Almond Butter:
Ingredients: Almonds, Peanut Oil. Serving Size: 2 TBSP, Servings per container: 11, Calories 190, Total Fat 15g, Saturated Fat 3g, Cholesterol 0g, Sodium 0mg, Total Carbohydrates 9g, Dietary Fiber 2g, Sugars 2g, Protein 6g.